Shipping policy

Order Processing

Orders are processed to meet the desired dispatch date that is selected at checkout.

During peak periods and product launches when dispatch date selection is not available, order processing times can extend up to 2 weeks. This will be communicated during those periods.

Shipping Within Australia

We ship to all residential addresses and PO Boxes across Australia (including Tasmania) via express post. Estimated delivery times once dispatched are as below:

Metro areas: typically 2 business days
Regional areas: typically 3–5 business days

As a general guide for metro deliveries:

Orders placed by 11:59pm AEST Thursday will be sent out Monday and can be expected to arrive Tuesday-Wednesday
Orders placed by 11:59pm AEST Friday will be sent out Tuesday and can be expected to arrive Wednesday-Thursday

As a general guide for regional deliveries:

Orders placed by 11:59pm AEST Thursday will be sent out Monday and can be expected to arrive Thursday-Monday
Orders placed by 11:59pm AEST Friday will be sent out Tuesday and can be expected to arrive Friday-Tuesday

The expected arrivals listed above are estimates only. Once your parcel is dispatched, it is in the hands of Australia Post. We cannot guarantee a delivery date, as this is outside of our control. Please take this into account when placing an order as a gift or for time-sensitive deliveries.

Note: these timings exclude Public Holidays.

Free Shipping

We offer free express shipping on orders over $150.

Perishable Items

Our brownies are freshly baked and carefully packaged to stay fresh in transit. We recommend being available to receive your order promptly. Sweet Nix is not responsible for spoilage caused by delays outside our control (e.g. carrier delays, incorrect/incomplete address provided).

Lost or Stolen Parcels

Sweet Nix is not responsible for parcels that are lost or stolen after a confirmed delivery has been made. If your tracking shows your order has been delivered but you haven't received it, we recommend checking with neighbours and your local post office first. For further assistance, please contact Australia Post directly to lodge an investigation.

Order Tracking

Once your order has been dispatched, you'll receive a confirmation email with tracking details.

Incorrect/Incomplete Addresses

Please double-check your delivery address at checkout. Sweet Nix is not responsible for orders delivered to an incorrect address provided by the customer. In the event that a parcel is marked as Return to Sender due to an incorrect or incomplete address, Sweet Nix is not liable for any loss of the order. Due to the perishable nature of our products, we are unable to redeliver returned parcels. A new order will need to be placed at the customer's expense.

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