Orders

When will my order be shipped?

Orders placed Sunday to Wednesday will be dispatched on the Friday of that week. Orders placed Thursday to Saturday will be dispatched the following Monday.

Please take this into account when placing an order as a gift or for time-sensitive deliveries.

How long will it take my order to arrive?

Metro - once shipped, orders to metro cities will typically take 2 business days to arrive.

Regional - once shipped, orders to regional areas will typically take up to 4-6 business days to arrive.

Can I track my order?

Yes. Once your order has been processed, you will receive a tracking number from Australia Post.

Can I cancel/modify my order?

We reserve the right to decline an order cancellation or modification if we are not able to complete the request before the product has already been shipped. Please double check your order before placing it, ensuring all details in the delivery address are correct. If an order has already been fulfilled, we cannot modify the order or shipping address.

Delivery

What if I am not home to receive the delivery?

If you are not home to receive your package, Australia Post will leave it in a safe place. All orders are packaged in a sealed mailer bag for safe transport. However, we cannot be held responsible for a package if the recipient is not present to receive the parcel.

Where do you ship to?

We ship to all residential addresses across Australia via express post. Please note, we do not ship to PO Boxes.

General

How big are the brownies?

Individual pieces are 5cm x 5cm (4cm tall) each. Did we mention our 16-piece options are a whopping 1.5kg per batch?! 👀

What ingredients are in the brownies?

Our base brownies contain the following ingredients:

  • Unsalted butter
  • Caster sugar
  • Eggs
  • Chocolate (milk and dark)
  • Nutella®
  • Flour
  • Cocoa powder
  • Salt

Allergen Warning: All brownies contain soy, wheat, gluten, eggs, milk, hazelnuts and tree nuts. All brownies may contain peanuts and sesame. For a full list of ingredients, please click here.

What is the shelf life of the brownies?

Our brownies can be stored at room temperature for up to 2 weeks. To extend their shelf life, store in the fridge for up to 1 month or up to 2 months in the freezer.

Couldn't find an answer to your question?

If your question remains unanswered, feel free to email us at info@sweetnix.com.au or via our Contact Us page.

Please note, our Customer Service hours are Monday-Friday from 8:00am-5:00pm AEDT. Please allow 1-2 business days for our team to respond to your email. If your query relates to an existing order, please be sure to include your order number.