Orders

How long will it take for my order to be processed?

Orders are processed to meet the desired dispatch date that you select at checkout.

Note: during peak/product launch periods when dispatch date selection is not available, order processing times can extend up to 2 weeks. This will be communicated during those periods.

When will my order be shipped?

As a general guide for metro deliveries:

  • Orders placed by 11:59pm AEST Wednesday will be sent out Monday and can be expected to arrive Tuesday-Wednesday
  • Orders placed by 11:59pm AEST Thursday will be sent out Tuesday and can be expected to arrive Wednesday-Thursday

As a general guide for regional deliveries:

  • Orders placed by 11:59pm AEST Wednesday will be sent out Monday and can be expected to arrive Thursday-Monday
  • Orders placed by 11:59pm AEST Thursday will be sent out Tuesday and can be expected to arrive Friday-Tuesday

The expected arrivals listed above are estimates only. Once your parcel is dispatched, it is in the hands of Australia Post. We cannot guarantee a delivery date, as this is outside of our control. Please take this into account when placing an order as a gift or for time-sensitive deliveries.

Note: these timings exclude Public Holidays.

How long will it take my order to arrive?

Metro - once shipped, orders to metro areas will typically take 2 business days to arrive.

Regional - once shipped, orders to regional areas will typically take up to 3-5 business days to arrive.

Please take this into account when placing an order as a gift or for time-sensitive deliveries.

Can I track my order?

Yes. Once your order has been processed, you will receive a tracking number from Australia Post.

Can I cancel/modify my order?

We reserve the right to decline an order cancellation or modification if we are not able to complete the request before the product has already been shipped. Please double check your order before placing it, ensuring all details (incl. the delivery address) are correct. If an order has already been fulfilled, we cannot modify the order or shipping address.

Delivery

Can I choose a delivery date?

Unfortunately, no. You cannot choose a desired delivery date. Once your parcel is dispatched, it is in the hands of Australia Post. Therefore, we cannot guarantee a delivery date as this is out of our control.

However, we do allow you to select a dispatch date! This can be selected at the checkout up to 45 days in advance. Estimated delivery timings are provided when selecting the dispatch date.

What if I am not home to receive the delivery?

If you are not home to receive your package, Australia Post will leave it in a safe place. We cannot be held responsible for a package if the recipient is not present to receive the parcel.

Where do you ship to?

We ship to all residential addresses and PO Boxes across Australia (including Tasmania) via express post.

General

Do you have nut-free options?

Unfortunately, we do not have nut-free options at this time.

How big are the stuffed brownies?

Individual pieces are 5cm x 5cm (4cm tall).

What ingredients are in the brownies?

The base ingredients for our brownies are as follows:

  • Unsalted butter
  • Caster sugar
  • Eggs
  • Chocolate (milk & dark)
  • Nutella®
  • Flour
  • Cocoa powder
  • Salt

Allergen Warning: All brownies contain soy, wheat, gluten, eggs, milk, hazelnuts and tree nuts. All brownies may contain peanuts and sesame. For a full list of ingredients, please see the Allergens & Ingredients section on the relevant product page.

What is the shelf life of the brownies?

Our brownies can be stored at room temperature for up to 2 weeks. To extend their shelf life, store in the fridge for up to 1 month or up to 2 months in the freezer.

Where are you based?

We're based in Melbourne's western suburbs!

Couldn't find an answer to your question?

If your question remains unanswered, feel free to email us at info@sweetnix.com.au or via our Contact Us page.

Please note, our Customer Service hours are Monday-Friday from 9:00am-5:00pm AEST. Please allow 1-2 business days for our team to respond to your email. If your query relates to an existing order, please be sure to include your order number.